Policies and Refund

Terms and Conditions

1. Definitions

• “Company”, “we”, “us” means Nextcode / Nextcode Asia SDN BHD.
• “Client”, “you”, “your” means the person or entity using our services.
• “Services” means any software, ePOS, eCommerce, consultation, hardware, support, training, or related services offered by us.

2. Acceptance of Terms

• By using our services or purchasing from us, you agree to these Terms & Conditions.

3. Services & Deliverables

• We will provide the Services as per the proposal, invoice, or service agreement.
• Timelines are estimates. Delays may occur due to factors outside our control.
• We may change, suspend, or discontinue features or services with notice to clients.

4. Client Obligations

• Provide accurate and complete information to us.
• Cooperate with us, provide timely feedback, access to systems, materials, etc.
• Ensure backups of your data (unless data backup is part of the service).
• Do not use our Services for unlawful or prohibited purposes.

5. Payment & Fees

• You agree to pay the fees set out in the proposal or invoice.
• Payments must follow the schedule (e.g. upfront deposit, milestone payments, monthly subscription).
• Late payments may incur interest or service suspension until payment is made.

6. Intellectual Property

• All intellectual property rights in work we develop remain with us until full payment is made.
• Once full payment is received, we may grant you rights to use or ownership of deliverables, as agreed.
• We may showcase non-confidential work in our portfolio, unless you expressly forbid it in writing.

7. Confidentiality

• Each party agrees not to disclose the other party’s confidential information to third parties without consent.
• This obligation survives termination of the contract.

8. Warranty & Support

• We will use reasonable skill and care in delivering our Services.
• We do not guarantee that the services will be error-free or uninterrupted.
• For issues, we may provide support or fixes under the terms agreed (e.g. during warranty or support period).

9. Limitation of Liability

• To the maximum extent allowed by law, our liability for any claim related to our Services is limited to the amount you paid for the relevant service.
• We are not liable for indirect, incidental, consequential, or special damages (e.g. lost profits, data loss).

10. Termination

• Either party can terminate the agreement by giving written notice (as per the contract).
• On termination, you must pay for services already rendered.
• We may withhold deliverables until you settle all amounts due.

11. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Malaysia.
• Disputes shall be resolved via mediation or through the courts in Malaysia.

Refund Policy

1. General Statement

• We aim for client satisfaction. But because of the nature of our services, refunds are limited according to this policy.

2. Eligibility for Refunds

• Before service commencement: You may request a full refund before any work starts.
• After work has started / milestones reached: Refunds, if any, will be pro-rated based on how much work has been done.
• Subscriptions / maintenance / support plans: No refunds for past periods. Cancellation will take effect from the next billing cycle.

3. Exceptions / Non-Refundable Situations

• Change of mind after work has started.
• Delays caused by your failure to provide information, approvals, or cooperation.
• Completed deliverables already handed over.
• Custom work already delivered and accepted.

4. How to Request a Refund

• Send us an email at [support@nextcode.my] (or the relevant support email) with your name, project or invoice number, and reason for refund.
• We will review within [7–14 business days].
• If approved, refund will be processed to the original payment method (unless otherwise agreed).

5. Processing Time

• Refunds approved will be processed within [7–14 business days] from the approval date.